SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Preciosa de verdad les encantará 😍
super lindo!!! tela suave y resistente, trae copas y resorte abajo
Taille petit. Commander une taille au dessus. Matière agréable. Coques intégrées. Je mets du M je vais recommander en taille L
Me gustó mucho, súper cómodo y de acuerdo con la talla
bonito y de muy buena calidad
es el segundo que compro de otro color, es de lo mejor que hay, altísima calidad, y sobre todo viene con sujetador integrado
Si viene pequeña, recomiendo pedir 1 o 2 tallas más grande de tu talla habitual , pero la calidad es buena (: me gustó mucho
There is a bit of smell, but the item is great overall. Not transparent and as on the picture.
la calidad es excelente, me encanto
Calidad increíble, me encantó, la volveré a pedir en otro color
Love it. Great fit and quality. The color is not great though.. it’s more yellow
Me encanta
increible calidad, es lo mejor que he tenido nunca para el gimnasio, ademas dentro tiene un elastico debajo del pecho asi que es muy comodo de poner y quitar
Ajusta muy bien y es muy bella, me encanta los colores y variedad , lo recomiendo mucho pediré en otros colores
Llego súper rápido 10/10
Muy bonito excelente calidad, tela suave
Excelente! Me gustó mucho. El material es perfecto. Y llegó mucho tiempo antes de lo esperado. Gracias
Хороша майка ношу хс, с, спочатку вона мені здалась занадто маленькою, але потім думаю норм, матеріал нагадує купальник
이미 구매했는데 쟁이려고 추가구매 일단 배가 막 보이지않는 언뜻언뜻 하게? 브라캡 박음질되있어서 좋아요 글고 이게 허리라인이 더 이쁘게 보여서 완전만족 스포츠브라 특성상 아주 시원하지 않지만 나름만족
esta hermosoo, tal cual las fotos, super cómodo por que ya trae incluidas las copas
excelente calidad de este modelo me gustó mucho son duda pediré en más colores recomiendo 10 de 10
Nice quality and fit - true to size I would say. Good length too. I like that it is long. I wish they have white too
Nice too!
¡Me encanta! La tela es suave y deportiva, la tela estira. Tiene copas en los bustos por si no quieres usar brazier. ¡Pediré en mas colores!
Me encanto! Soy S y pedí L por que no me gustan tan pegados y me quedo bien