SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Aunque mi foto es mala les juro que puesta sienta genial genial es idéntica a la de Z*** woooow me encantó, se ve muy cool y tal cuál a las fotos del vendedor, además me llegó muy rápido
INCROYABLE foncez ! et prenez une taille au dessus
Parfait la même que chez Zara et modèle Ysl Odeur qui part en laissant aérer à l air libre taille correctement et envoi rapide
Kurtka jest MEGA! Bardzo fashion, świetnie wykonana! Polecam !
Impresionada con la calidad y el diseño es igual a la de ya saben cual tienda, tiene un ligero olor pero recomiendo ponerla al sol y con eso se le quita. La volvería a comprar sin dudarlo. Yo soy S y siento que es el fit correcto, obvio oversize pero ajusta excelente en la cadera.
Wow, this is a real bargain. The price is good and the coat is super high quality and beautiful. As soon as I wore it I got compliments. It doesn't look plastic, it fits great on the body. Fits my size - XS and fits oversized, in a good way. It doesn't look huge, but an exact oversized. A real bargain.
la veste est carrément bien. jai hésité entre la taille M et la taille S. jai pris S et cest parfait car elle taille un peu oversize. elle est vraiment top pour le prix.
Es igual a las fotos es muy lindaaaa
j'adore ! très stylé joli look assuré avec une jupe ou un jean....nombreuses combinaisons pour ne jamais s'ennuyer !
Veste reçu rapidement, j’avais déjà commandé la noir et la marron est plus belle j’ai pris taille M elle est plus cintrée j’aime beaucoup
It’s really oversized, I ordered a XS (1.68) and it looks very big.
ג'קט באיכות גבוהה, להיצמד למידה האמיתית, הוא מגיע אוברסייז. הגובה שלי 158 ס''מ, שוקלת 48 ק''ג ולקחתי את המידה הקטנה ביותר.
איכותי בטירוף! הוא ממש אוברסייז, אז לשים לב למידה
Very good quality just like the original. Size down
Parfait, j’ai eu peur à la réception parce que j’ai cru qu’elle était trop petite mais non parfaite et la veste est bien oversized
la veste est tout simplement superbe elle taille très bien je fais 1m55 j'ai pris une taille M est ça va au top. je recommande c'est veste à 100%
הג׳קט ממש יפה ומרגיש איכותי. לקחתי מידה XS ואני 1.63 – יצא בול! לא רציתי שהוא יהיה ענק אלא רק קצת אוברסייז, וזה בדיוק מה שקיבלתי. המשלוח הגיע תוך פחות משבועיים, אז גם על זה פלוס גדול. ממליצה! �
מושלםםםםם
Je n’ai pas communiqué avec le vendeur. La veste a était livré rapidement et j’aime beaucoup je suis vraiment satisfaite elle ressemble à celle de Z*** identique
איכות ממש טובה אין ריח תזמינו מידה קטנה כי זה גדול
Il est incroyable on dirait vraiment celui de Zara par contre il taille grand moi j’ai pris du L alors que je fais du M juste pour l’effet oversize. La veste est juste légère mais sinon incroyable achat acheté le !!!!
Lovely Jacket I'd like to buy more in the other colours. Fits well and is as pictured.
וואווו! בול כמו של זארה יותר דק ולא כבד. לקחת מידה רגילה . המשלוח הגיע ממש מהר
Wow. Kurtka jest fenomenalna. Pasuje idealnie. Wzięłam S i jest ok. Myślę, że xs też byłaby dobra. Po rozpakowaniu czuć specyficzny zapach, należy wywietrzyć. Po pierwszym spacerze zapach się ulotnił. Jestem kurtką oczarowana.
בדיוק כמו בתמונה! מהמם!!! לקחתי מידה xs והוא עדיין רחב כי זאת הגיזרה שלו.