SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
La veste est canon ! J’adore ! Par rapport à Zara elle est plus légère mais moi je préfère.
Es super similar a la de Zara increíble el tejido, queda bastante oversize ( en mi caso me queda un pelín larga de mangas, pero las subes un poco y queda super bien ) le da todo el estilo a la prenda 🖤
Bellissimo!!! Esattamente come in foto!!! Qualità buona e vestibilita’ ottima! Assolutamente consigliato
מעיל מושלם !! זהה לשל זארה. עור רך ונעים. מידה s גדולה קצת.
Très bonne qualité, pareil que sur les photos. J’adore.
Photocopie de Zara parfait. Prendre taille au dessus car taille petit
Livraison très rapide magnifique veste oversized je recommande vraiment et prix très abordable
Super fast shipping. Perfect looks exactly like the jacket from Zara!
C’est la veste la plus BELLE que j’ai pu achetée. Comme celle de Zara !! Vraiment la dip
J’aime trop elle taille bien trop belle prendre une taille en plus j’aurai aimer qu’elle soit un peu plus oversize j’avais essayé la Zara et c’est la même .
Genial la cazadora es idéntica a las fotos. La calidad muy buena y el tallaje perfecto.
honnêtement j'hésitais à prendre la zara, je suis très difficile sur les vetements, et je vous promets que pour 40€ de différence ca ne vaut pas le coup, la qualité n'est certe pas forcément enorme dans le sens où ce n'est pas du cuir et elle ne doit pas porter aussi chaud que du cuir, mais pas moins chaud que la zara et j'en suis tres satisfaite pour 30€ foncez les filles!!! pour info j'ai pris taille Set je la rentre je trouve ca plus beau elle est oversize mais justement je préfère, mais pas trop non plus juste elle pue mais faudra la laisser a l'air libre 💋💋
Tal cual a la imagen! Para mí talla M le da aspecto oversize
Item looks just like the one at Zara worth the spend ! Material is cool for the price
אמאלה מושלם ברמות!! איכותי לא פחות מזארה ונראה ממש אחד לאחד מבחינת עיצוב. שלחתי את הקישור כבר הלאה לחברות שעפו עליו. אני בדרך כלל מידה S ולקחתי XS וזה עדיין אובר סייז.
איכות מעולה !!!! ממליצה בחום
magnifique veste ! prendre une taille en dessous car très oversize mais qualité au top.
Très haute qualité identique à l'originale et respecte bien la description . Vendeur à l'écoute et réactif pour le suivi de la commande. Je recommande vivement.
Elle est vraiment bien, très loose. belle finition, comme si je l’avais acheté en magasin. Je recommande
Il giubbotto ha superato le aspettative… semplicemente bellissimo . Dono una taglia M ma ho preso una Xs e la vesto perfettamente perchè è molto oversize
Great item for the price , honestly not bad for a dupe . No smell and I got a small .
מאוד יפה ומיןחד אבל תקחו מידה יותר קטנה ממכם
perfect condition, minimal odour, strong buttons. looks way more expensive
Excellente qualité, copie conforme à l original! Je recommande a 100%
so beautiful and trendy! love it!!! take xs it is really oversized