SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I like it a lot. good quality, similar to Zara. if u are in between sizes, go smaller. considering getting the brown one too.
Es muy linda igual que en la foto, sugiero pedir una talla menos porque es grande como overside, no tiene olor y es abrigada.
וואו ממש מטורף בול כמו זארה חייבות להזמין בנות וואו
נראה מעולה! באיכות טובה. המעיל גדול, לקחתי מידה אחת פחות וזה מתאים.
The jacket is incredible, very happy with the purchase.
True to size (oversized fit), no weird smell, very soft, love the design.
Kurtka jest świetna, super jakość, ładnie uszyta. Zazwyczaj noszę S, zamówiłam S i w mojej ocenie jest trochę przyduża, głównie rękawy są dla mnie za długie. Mam 168cm, 60kg.
המעיל גדול מומלץ לקחת מידה קטנה יותר אבל הוא באיכות מעולה
ממש ממש כמו מעיל של זארה אחד לאחד מומלץ בחום
שלמות של ז'קט!!!!
It's a good fit for me i am 6'1, and 200 pounds it's a little cropped for me but i still like it
Very nice. Very oversized. I got xs im 1m63-56 kg if there was an xxs i wouldve got them. But still happy
Lo volvería a comprar , igual que la de Zara
קצת פחדתי שזה יבוא גדול מדי זה בא בדיוק זה לא מאכזב זה נראה מדהים אני מקבלת רק מחמאות והכי חשוב מדדתי אותו בחנות הוא לא נופל מהחנות המקורית רמה גבוהה תודה ממש
Exactement comme la vraie !!! La qualité est magnifique, super design! Je ne regrette pas !!! Taille grand !!
פריט מהממםםם לא עור אמיתי יש לו קצת ריח כזה של פלסטיק אבל יושב נדירררר על הגוף. והכל הדיטלס בדיוקק כמו של זארה. הגיע מהר מאוד. תוך שבוע
Je suis choquée par la qualité et la ressemblance bluffante avec celle de chez Zara. Franchement foncez les yeux fermés, y'a juste pas marqué Zara sur l'étiquette. Mais la qualité est au rdv.
מושלם בדיוק כמו בתמונה הגיע מהר ואני מרוצה וממליצה לקחת מידה כמו בארץ.
מוצר מצויין ! ממליצה 🤍
אהבתי ממש!! הזמנתי עוד אחד לאחותי!
Entrega rápida antes de la fecha. Muy bonita prenda, cremalleras buenas, forro completo y bien, es bastante ancha . Una compra que superó mis expectativas.
Очень довольна качеством, застегнулась даже на беременном животе
Veste super belle identique à celle de Zara je recommande !!
Es perfecta, igual a las fotos del vendedor con acabados y material muy hermoso, como referencia mido 1.58 Cms y pedí talla m para efecto oversized que es justo como la quería
J’l’ai commandée prcq jamais j’met 80 bal dans celle de zara, franchement bon compromis bonne qualité la taille franchement elle passe bien, ils disent qu’elle taille grand dans les commentaires, mais si de base vous faites un Xl ou que avez une grosse poitrine prenez votre taille, elle est surtout large au niveau des manches sinon au niveau de la poitrine et du buste elle taille normal, Voilà les frère je suis un vrai commentaire au cas où !