SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Очень быстрая доставка. Доставлено в отличном состоянии. Есть инструкция. Все работает. Мощность панели соответствует описанию (10-15 Вт). Даже сейчас, когда зимний период и солнца меньше всего и то получается (5-8 Вт) и позволяет заряжать фонарики и телефоны хоть и не быстро. Когда будет больше солнца будет быстрее зарядка. Спасибо продавцу.
굿 좋습니다.
굿
buen producto. por lo menos desde que llegó hasta ahora a funcionado bien .
très bien
è il secondo che acquisto!!! perfetto
Excelente producto
good
Good product, the controller works only on bright sunshine day and full undercover position. Fast delivery time, recommended
no meio de tanta desgraça na embalagem da encomenda que o painel está impecável e funcional, e desta vez ninguém me desviou os mosquetões, recebi as peças e cabos todos desta embalagem
Does a great job trickle charging my car when nit is parked up so the battery doesn't run flat
Корисна гнучка панель, котра має вбудовану зарядку USB з двома роз'ємами Type-A. В осінній сонячний день зарядка дає до 1 ампера при 5 вольтах. Також панель має прямий вихід з сонячних елементів, заміряна напруга холостого ходу 23 вольти.
잘 모르겠네요
super
super
sicht der gut aus hoffe es hält auch was es verspricht nur mit der Lieferung das dauert noch zu lange sonst Einwand frei top weiter so
works great previously I had to start my ATV every week to ensure the battery doesn't drain now I don't have that problem
fast shipping, light and reliable
잘도착. 작업전 잘도착. 작업전 잘도착. 작업전 잘도착. 작업전 잘도착. 작업전 잘도착. 작업전 잘도착. 작업전 잘도착. 작업전 잘도착. 작업전 잘도착. 작업전
Exatamente como descrito ^^
빠른배송잘받았습니다
빠른배송에 만족합니다 가격대비 만족합니다 아직 사용전이라...
Very fast delivery and goods just as described, Terry
towar zgodny z opisem
Il pannello, misurato sommariamente con il tester, ha circa 500 milliampere a 22v, quindi circa 11w di potenza. Era quello che mi aspettavo, viste le dimensioni, a prescindere dagli assurdi claim cui siamo peraltro abituati. Nel package sono compresi molti accessori peraltro nel mio caso specifico del tutto inutili, visto che lo utilizzerò per caricare batterie litio da 3.7v. A questo proposito faccio rilevare che la descrizione NON è accurata perchè si tratta di un pannello da 18v raw e non da 12v. Questo significa che occorrerà un mppt da 18v e che non potrò usare quello da 12v che già possiedo. Pazienza. Era meglio averlo saputo prima, così mi sarei procurato anche lo mppt 18v. Sarebbe bello anche poter comprare pannelli nudi e crudi, senza usb e senza elettronica varia di dubbia utilità, ma capisco che messa in questi termini è una nicchia.