SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
ok
thank you. All is good
Product works well
Tutto perfetto. Consiglio
Se presenta muy bien embalado, protegido. Práctico po sus salidas de 5v y de 12 v. Falta realizar prueba de eficiencia y de durabilidad. Viene con accesorios tal y como se describe. Bien, bien.
Ok.
Perfetto per ricarica batteria
잘됩니다. 햇빛 조금이라도 있으면 전력 생산되네요. 휴대폰이나 태블릿까지 사용하기 좋아 보입니다. 12V오토바이용 배터리 같은거 같이 사용 응용하면 독립된 전원으로 기기류 작동시키기에도 좋아 보입니다.
Ireland. solar panel and arrived the box was a bit flattened but no damage I am very disappointed with fast couriers Ireland as they threw the package in over the gate seller please take note of this and change courier services
great
תודה רבה על המוצר מוצר מושלם מחבר איתו מחבר אותו ישירות למצבר עם פריקת טעינה מצבר שיש לי בג'יפ בזמן שהג'יפ עומד בשמש מטעין את המצבר
Fast send and deliverd, good packed.
très satisfait de mon achat
자체usb사용충전시 햇빛이 약하면 충전이 아니라 방전이됨
100% Nie ma takich parametrow jak pisze. aale dobre 100%. TO MOJ KOLEJNY ZAKUP PANELI .
Доставка была очень быстрая все соответствует проверял работает пока нет Претензии.
tutto perfetto grazie
El material se ve un poco sencillo pero parece que cumple con su función, aunque para ser honesto no creo que el panel sea de 1000w
Arrive rapidement, mon telephone est deja en train de recharger sur ce systeme. Tres bon article. Je l ameliorerai plus tard avec plus de panneaux pour plus de puissance et une batterie 12 volts.
la placa es pequeña y dudo muchísimo que de 1000w por que ni las grandes los Dan pero por el precio esta bien
좋아여좋아여 좋아요 좋아여좋아여 좋아요 좋아여좋아여 좋아요 좋아여좋아여 좋아요 좋아여좋아여 좋아요 좋아여좋아여 좋아요 좋아여좋아여 좋아요 좋아여좋아여 좋아요
très bonne qualité merci
ok
Great item, Ideal for my application.
всё нормально, был маленький спор, часть денег в процессе возврата