SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
좋아요. 빠른배송.
굿 좋습니다. 처음에 제품이 한개만 왔습니다. 그런데 이틀 뒤에 추가로 2개가 다 도착햇습니다. 감사합니다.
all good 👍 the product respect the specifiations. I recommend the seller
아주 작동잘됩니다
Проверил работает нормально
Muy bueno peroe llego un mes despues
배송도빠르고 상품도 괜찮아요.
ekstra, już jeden mam i działa, chce połączyć i zwiększyć moc. polecam
Hier von 1000 Watt zu sprechen, ist schon sehr übertrieben. Aber zum Handy laden wird es reichen.
Funciona perfeitamente excelente recomendo muito obrigada 👍❤️❤️❤️
Obrigado pelo negócio
추가 구입했어요.
태양 전지 패널 12V 빠른 배송에 감사드리고태양전지 패널 전력은 10W 정도 나옵니다..
만족한 상품입니다~!! 만족한 상품입니다~!! 만족한 상품입니다~!! 만족한 상품입니다~!! 만족한 상품입니다~!! 만족한 상품입니다~!! 만족한 상품입니다~!! 만족한 상품입니다~!!
Received item, but dDidn’t open box
Funktioniert 💯. Das Panel fängt das Licht gut. Für Powerbank, Bluetoothbox usw. absolut zu gebrauchen.
광고 에서 말하는 출력은 절대 안나오지만 물리적 크기에 맞는 출력은 나와요 태양열은 면적당 출력이지 손톤만한 크기에서 기가와트 안나와요 광고 에서 말하는 출력은 절대 안나오지만 물리적 크기에 맞는 출력은 나와요 태양열은 면적당 출력이지 손톤만한 크기에서 기가와트 안나와요
Zeer stevig!!! Mooi design!! Handig te bevestigen!! Ik gebruik het voor, extra oplaadmogenlijkheid of bijladen, tijdens het varen!! Werkt goed, bij mijn lithium 12volt accu. - (trolley-motor)!! Verder geen metingen gedaan, maar als backup, voor stroom = Goed!! Mooi stivig doos verpakt doos, Geleverd!! Aanbevolen
deuxième commande
OK
Super
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평소애 핑요한게 있으면 알리는 아무래도 배송기간이 국내배송보다는길기 때뭉에, 미리미리 사전에 주문을 해넣는데, 마침 저렴하게 올라와 있어서 주문을했고 생각보다 빨리배송을 받았도, 물건 또한 마음에 드러엇 만족하고 있습니다..
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contento con el producto a falta de intalar