SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very warm and cozy, super soft, best purchase ever, best for winter to save energy and bills, highly recommend
Mooi en warm voor de koude winter. Super snelle. levering naar NL ! Thx
좋습니다. 꼭 필요했던 아이템
fijne stof. zit heerlijk. past precies. is zoals op de foto.
Excelente! Quentinho, confortável, bem acabado. Meu namorado tem 1,75m e o de 1,80 ficou bom, arrasta bem pouco no chão. Chegou dentro do prazo
maravilhoso super quente pedi com 1.80 altura durmo em uma rede aí não esfria as costas ainda tem bolsos da pra colocar mão e esquenta Las a touca não deixa passar frio cabeça e forrado
Светлое тёплое" розовое облако"...пока не знаю насколько будет хорошо в нём. Жду зиму🤗 Доставка очень быстрая,спасибо.
Muito fofo e quentinho! E chegou bem antes do previsto! Recomendo
מושלם מושלם מושלם!! קניתי לי והוא מושלם, קניתי גם לבעלי כי הוא השתמש בשלי. הבד הוא לא דק אלא כיפי ממש כמו שמיכה כירבולית. מומלץ בחום! משלוח מהיר!
Molto belli il design e il color grigio, però il tessuto è piuttosto pesante, avrei prefito una felpa più leggera.
Très chaud, très bon dans une maison sans chauffage.
Gente simplesmente perfeito, super confortável, podem confiar e comprar sem medo, meu namorado queria comprar daquele site sleepo, e lá é uns 400 reais, aqui foi mais que a metade do valor e é uma DELÍCIA de confortável, sério comprem! Eu tenho 1,70 e a 1.50 ficou muito grande e ótimo, perfeito tamanho
spedizione veloce... ottimo articolo... taglia ok... nessun odore. venditore consigliato
Minha esposa amou e ficou super quentinha. Recomendo !
Good quality for the price, very comfy and easy to wear wash. So far didn't have any issues when washing. Delivery was quick and came on time.
ik ben 1,84 en 100 kilo en hij past !
pensé que era demasiado grande cuando lo compré, mido 1,73 y peso 78kg pues en realidad es la talla justa, como un guante
Nice and soft like it really warm
el pijama está genial, es super suave y calentito, es muy cómodo y no pesa mucho, por dentro conserva muy bien el calor, lo recomiendo para el invierno.
וואלה חשבתי איזה חלוק של מקלחת אבל זה לא אחראי מקלחת זה בכלל לובשים אותו אתם יודעים כמו כמו שמיכה רגילה אבל גם טוב בסדר תודה למחר
very soft and convenient. fast delivery
nos encantó nos abriga bien para invierno fuerte
assolutamente perfetto!!! ne ordino subito altri ☺️
Товар соответствует описанию, как на фото. Брала длину 150 см.. Прибыло обычной почтой в объединенной посылке на несколько дней раньше.
따듯하고 편해요 잠옷으로 딱이에요