SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Lekker warm met voering en tot op mijn voeten ben 1,73 m langZeer snelle levering
와 입고 자니 너무 부드러워요
AWESOME!!
very warm
Perfecto!!! Ya solo falta comprar uno para forrar a toda la familia
Bom. achei não muito grosso como o original, mas esquenta legal. confortável.
Très belle et très jolie pyjama très doux et chaude
Meglio ancora della descrizione. La misura è corretta. Il materiale sembra buono.
Adorei este produto! É extremamente quente e muito macio, perfeito para os dias frios. A qualidade superou as minhas expectativas e o conforto é incrível. Além disso, a entrega foi surpreendentemente rápida. Estou muito satisfeita com a compra e recomendo a quem procura algo aconchegante e bem-feito.
tenho 1,82 e o grande me serviu perfeitamente, cobre o corpo todo e o forro de cordeiro esquenta muito
tiens chaud en hiver et doux pour s’endormir
mooie mantel,lekkere zachte stof,mooie kleur blauw,fijn voor koude dagen.Toppie
Excelente producto, tal como se presenta en la publicidad. En perfectas condiciones, sin detalles y totalmente operativo. Altamente recomendable. La comunicación del vendedor, desde el momento de la compra hasta la entrega, siempre informando la ruta con detalle del paso a paso. Altamente recomendable. La entrega en tiempo establecido con responsabilidad y el paquete bien identificado y bien sellado. Altamente recomendable.
Igual da foto. Muito confortável. Chegou rápido.
Heerlijke deken, echt geweldig. Je kunt meteen de verwarming op nul draaien, deze deken houdt je wel warm. Het is bovendien nog knus ook. Verzending was snel en de verpakking prima (gevacumeerd). Dik tevreden dus.
Perfekte sehr gute Qualität eliefert. Passt einwandfrei. Top
conforme à la description emballage soigné sous vide livraison rapide je recommande
Really like it.
Lekker warm en veel gedragen
isso é muito bom e quente. eu amei isto se verdade..comprem é muito bom
EXTREMELY large! wife loves it.
the hoody gown material still alright, just nice and comfy, very happy with my purchased!
Awesome excellent love it fits nicely and comfortable to wear
Very comfortable
Calidad precio muy bien, el envío rápido. Recomendable, compre 3 para regalar