We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
nos encantó nos abriga bien para invierno fuerte
assolutamente perfetto!!! ne ordino subito altri ☺️
very soft and convenient. fast delivery
Très confortable pour chiller le dimanche ou en soirée d'hiver
como en la foto, da mucho calor
178 입으니까 발목까지 오네요~ 흰털이 조금 빠지지만 따뜻하고 포근하고 괜찮습니다. 만족하면서 겨울을 보낼 수 있겠네요~^^
la taille est parfaite et sa tien chaud
입어보니 야외테라스에서 따뜻하게 분위기 뛰울수있습니다 찬바람 맞으며 마시는 커피한잔^^
long cozy and pretty comfortable. pockets are uneven but I am not going to use them
parfait la livraison a ete super rapide et les livreur CAINIAO beaucoup mieux que la poste
Je trouve l’article un petit peu fin. Si ça avait été un petit un peu plus épais, ç’aurait été moelleux.. mais fais le job pour lequel il est destiné..
as advertised, i buy on behalf of a friend after she seen mine and wanted one... I buy when on discount but definitely value for money
ottima. molto morbida a calda. elastici sulle maniche e lunghezza giusta per me che sono 180cm
TREMENDA MANTAZA!!! 🎉🍰💥🙌 Debe de pesar casi 2 kg la bata jej 😅 Con esto ya no pasaré frío en invierno o al menos pasaré un poco menos 🙏 La verdad es que está genial; mido como 1'86 y se adapta perfectamente no arrastra pero casi, es de buen material; suave,cálido, agradable y sobre todo flexible! 🙌 Tenía dudas de si me quitaría movilidad para estar en casa o sería incómoda pero puedes hasta correr es como si no llevaras nada, fantástico! 👌 Tiene bolsillos, capucha, bueno en fin que no me lo esperaba tan bien, uno de los pocos productos que te sorprenden y agradan mucho cuando los abres, estoy muy contento lo recomiendo totalmente 👍💯
Muito bom, chegou muito rápido e condiz com o anúncio
Ottimo prodotto, confortevole e caldo. devo ammettere che avevo qualche dubbio sulla lunghezza temendo fosse corto ma mi sono dovuto ricredere, sono alto circa 1.80 e arriva tranquillamente a sfiorare terra non adatto a persone basse salvo restando che non si accorci. e caldo e morbido, confortevole e di qualità superiore al previsto
Geweldig product super snel geleverd hartelijk dank verkoper 👍
Caldissimo e morbidissimo e… soprattutto profumato …
excellent! I already buy a blue one and it is great so I buy another to keep as spare... very soft and warm!
Daughter-in-law loved it. I bought the 180cm, She is only 160cm tall and it touches the floor. I don't know if they dellivered the wrong size but anyway it fits
great packaging! very comfortable! exactly as described!
Mom is happy and warm. Really big size and soft.
ich liebe es, genau wie beschrieben auf dem Foto, ich bin 1,73 groß und habe 180 cm gekauft und es passt perfekt also es geht bis zu meinen füßen 😍😍😍
Very good
Ótima qualidade com preço justo e entrega muito rápida! Parabéns!!