SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Está padrísimo, venía completo y lo que me gustó es que las piezas frágiles vienen repetidas, por si acaso. Me gustaríà comprar otro modelo de la misma marca
Bought this as a project to do with my son, but he’s too busy. It’s still in the packaging, boo-hoo.
아직 만들지는 않았지만 재밋을것같아요 아직 만들지는 않았지만 재밋을것같아요 아직 만들지는 않았지만 재밋을것같아요 아직 만들지는 않았지만 재밋을것같아요 아직 만들지는 않았지만 재밋을것같아요
배송도 빠르고 포장도 꼼꼼하게 되서 상자파손 없이 왔습니다. 선물용으로 구입했는데 좋습니다.
良い商品です。楽しめそうです。
bien reçu rapidement et correctement protégé. pas encore construit
저렴하고 재밌고 좋아요 ㅎㅎㅎ저렴하고 재밌고 좋아요 ㅎㅎㅎㅜ저렴하고 재밌고 좋아요 ㅎㅎㅎ저렴하고 재밌고 좋아요 ㅎㅎㅎㅜ저렴하고 재밌고 좋아요 ㅎㅎㅎ저렴하고 재밌고 좋아요 ㅎㅎㅎㅜ저렴하고 재밌고 좋아요 ㅎㅎㅎ저렴하고 재밌고 좋아요 ㅎㅎㅎㅜ
parfait.
좋은제품. 추천합니다
Paczka dostarczona przed terminem, dobrze zapakowana do transportu, towar zgodny z opisem. Polecam tego sprzedawcę.
가격도 저렴하고 생각보다 퀄리티도 좋음 아들래미랑 같이 만들었는데 재미났다. 결과물도 멋지고 공 굴러가는거도 신기했음
처음에는 단순히 아이와 함께 시간을 보내기 위해 구매했는데, 생각보다 훨씬 만족도가 높아서 이렇게 정성껏 후기를 남기게 되었습니다. 배송은 빠르게 도착했고, 포장도 아주 깔끔하게 되어 있어 첫인상부터 좋았습니다. 상자를 열자마자 나무 특유의 따뜻한 향이 퍼졌고, 부드럽게 마감 처리된 나무 장난감들이 정말 고급스러워 보였습니다. 플라스틱 장난감에 익숙했던 아이도 나무 장난감의 감촉과 따뜻한 색감에 호기심을 보이더라고요. 가장 좋았던 건 아이와 함께 조립하거나 구성해 나가는 시간이었습니다. 설명서도 직관적이고 간단해서 6살 아이도 저와 함께 충분히 따라올 수 있었고, ‘엄마/아빠랑 같이 만든다’는 사실만으로도 아이는 계속 웃음을 멈추지 않았어요. 아이가 집중해서 작은 블록을 맞추는 모습, 그 과정을 통해 성취감을 느끼는 모습을 보니 정말 뿌듯했습니다. 완성된 후에는 장난감으로 역할놀이도 하고, 창의력도 키울 수 있는 다양한 놀이로 확장되다 보니 금방 싫증내지도 않아요. 무엇보다도 인체에 무해한 천연 소재라는 점에서 부모로서 안심하고 놀게 해줄 수 있다는 것이 큰 장점이었습니다. 아이와 소중한 추억도 만들고, 교육적인 효과까지 톡톡히 본 것 같아 정말 만족스러운 구매였습니다. 아이도 매일 이 장난감을 꺼내놓고 ‘또 만들자, 또 하자’고 할 정도로 좋아해서, 부모 입장에서는 이보다 기쁜 일이 없네요. 아이와 함께하는 따뜻한 시간을 원하시는 분들께 꼭 추천드리고 싶은 제품입니다!
좋아요좋아요좋어요좋아요좋아요좋아요좋어요좋아요좋아요좋아요좋어요좋아요좋아요좋아요좋어요좋아요좋아요좋아요좋어요좋아요좋아요좋아요좋어요좋아요좋아요좋아요좋어요좋아요좋아요좋아요좋어요좋아요좋아요좋아요좋어요좋아요
My kids love this thing. It really does take a couple hours to put together but they can’t stop playing with it. The pieces all fit perfectly together since it’s laser cut. Had a lot of fun putting it together with my kids.
schnelle Lieferung, muss noch zusammenbauen
good.... . ... .
Sehr schönes Puzzle, auch nicht zu groß, passt sehr gut in ein Regal auch als Deko
Excellent
good item
Arrived quickly in the build was really fun and works perfectly took a little bit of tweaking, but it works great
more than I expected
This is a great and amazing product offered At very reasonable price that reflect the value of money for this product
아직도 조립중이지만 만들기에 어렵지 않고 좋은 취미 입니다
좋습니다 잘 쓸게요
gran juguete