SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Two wiring methods
Entrega Rapida, buena proteccion, producto es tal cual uno lo pide, no hay sorpresas.
Buen producto calidad precio me llegó en buen estadoaún no lo conecto pero se ve de buena calidad
Good I have received
Este producto es excelente y muy recomendable se conecta muy sencillo y funciona perfectamente bien hize una buena compra
llegó rápido, sin daño, se siente buen material y terminado, incluye el capacitar, por instalar para valorar su desempeño ya habrá reseña posteriormente. vendedor 100 % recomendado
Highly recommended smart light control
Envio muy rapido. 1 semana a Mexico CDMX. Ya lo probe y funciona perfectamente sin conexion a neutro pero con la restriccion de que el foco que se conecte debe ser de 10 Watts o mayor aproximadamente, con un potencia menor el foco parpadea a pesar de que se ponga el capacitor. No lo puedo probar con la conexion a neutro. Se conecta perfectamente a Tuya App y ya de ahi se conecta facilmente a Alexa. Lo recomiendo al 100%.
Great seller fast shipping!
Arrived after 1 week. Super easy to install and works perfectly!
Producto de muy buena calidad, pediré más unidades, fácil de instalar y material resistente. llegó antes del tiempo estimado
Excelente producto, se instala con y sin capacitor, sin capacitor con cable neutro, se sincroniza fácil y rápido, acabado elegante
Llegó rápido. los interruptores lucen excelentes. he probado uno de ellos siguiendo las instrucciones sencillas que se dan y funciona perfectamente.
This switch works just fine and performs exactly as expected. A standout feature is the integrated indicator: it glows with a helpful blue light when ready to switch, which then changes to a clear red once the switch is turned on. This visual feedback is great for dark hallways or confirming a circuit is live. Installation was straightforward thanks to easy access to the contact points, and the included instructions are clear for day-to-day use. While it might seem like 'just a switch,' the build quality and thoughtful light indicators make it a reliable choice for any home project."
Compré este producto con ciertas dudas, pero la verdad es que me sorprendió gratamente. La calidad es excelente, los materiales se sienten duraderos y bien acabados. Funciona tal como se describe y ha cumplido con todo lo que esperaba (¡y más!). Además, el envío fue rápido y llegó en perfecto estado. Sin duda, volvería a comprarlo y lo recomiendo totalmente
Muito bom, facil associar a alexa com o app tuya. luz do simbolo do wifi muito intensa, fora isso perfeirto
Excelente interruptor fácil de instalar y con instrucciones muy claras
Очень классная вещь подошло точно по размерам соответствует полностью описанию всем удачи и удачи продавцу
Muito top, já coloquei na casa toda, pode comprar sem medo
The TNCE Tuya Smart Wall Switch is a sophisticated 4-gang interface designed to modernize standard US-style electrical boxes by replacing bulky mechanical toggles with a sleek, tempered glass touch panel. This unit allows for the independent control of four separate lighting circuits from a single gang location, offering a circuit density and aesthetic cleanliness that traditional switches cannot match. It boasts triple-mode connectivity—WiFi, Bluetooth, and 433MHz RF—ensuring versatile integration into the SmartLife or Tuya ecosystems for automated scheduling, app-based remote control, and voice activation via Alexa or Google Assistant. The inclusion of 433MHz support is a significant technical advantage, providing a reliable local control backup via RF remotes in case of network instability. Visually, the white glass faceplate with illuminated touch zones offers a premium look that resists yellowing and scratches. Priced competitively at approximately 157 MXN, this switch is an ideal
muy facil de instalar y de configurar con el telefono... excelente producto, voy por más...
producto de buena calidad, funcionando correctamente. llegó antes del tiempo estimado y lo recomiendo
우리나라 기존 스위치 사이즈와 동일해서 간단하게 중선선 없이 바로연결해서 사용하기편하고 스마트 라이프에서 장비추가하면 바로올라오니까 휴대폰으로 바로사용가능하네요
Muy buen producto… fácil de instalar .. buenos materiales
very good product work perfectly it is my second order of this product
The TNCE Tuya Smart Wall Switch is a sleek and modern upgrade for any smart home setup, offering a clean glass touch panel with four responsive touch zones. Its compatibility with WiFi, Zigbee, and even 433 MHz RF provides outstanding flexibility for integration with multiple ecosystems such as SmartLife, Tuya, Alexa, and Google Assistant. The capacitive touch interface feels premium and reacts reliably, even with light taps. Installation is straightforward, and the unit maintains a minimalist aesthetic that blends well with contemporary interiors. The touch feedback lighting is subtle and useful in dark environments. Connectivity is stable, with fast response times when controlling lights locally or through automation scenes. For the price, it offers impressive functionality and strong build quality, making it an excellent low-cost option for multi-gang smart lighting control without sacrificing design or performance.