SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
теплі, трошки тугі, але задоволена.
perfectos
Dommage trop peut mais de bonne qualité et chaud
Thus is my 3rd order. Highly recommended. beautiful and warm
Мои параметры: бедра 95.5 см, одна нога окружность 58 см, низ живота 80 см Брала на размер больше в прошлом году. Всю зиму выносились шикарно, теплые, удобные. Но сейчас они меня не очень обтягивают, а я люблю, когда джинсы сидят впритык. Поэтому в этот раз заказала другой цвет и размер меньше. Тоже сели хорошо, как раз обтянули как лосины. Такие же удобные и хорошие. На зиму берите, даже не думайте. Относятся не один год. Главное - угадать с размером. Мне помогали отзывы в прошлом году, в этом просто на размер меньше взяла, как уже сказала
Таблица не соответствует параметрам. В прошлый раз изделие моего размера ,по иаблице, пришлось подарить дочери. Мой размер EU28 (ОТ - 70, ОБ-90), оказались узкими и короткими. Сейчас заказала EU30 - сели идеально.
They feel great. I'm 5'2, 115lbs. I got in 28. Good fit.
Хорошие джинсы,32 подошел на бедра 110,тянутся с высокой талией,что очень удобно.Спасибо продавцу.Доставка быстрая.
Джинсы просто супер. 29 размер идеально подошёл мне)),с талией 73-76,бедра 96,рост 160. Закажу еще второй раз)
상품 평이 좋아서 큰 기대를 하고 주문했는데...스키니 핏이 너무 이뻐요.한국 싸이즈보다 한 치수 크게 사세요.
Nice quality and fit pretty decent. the legs are a bit more like mom jeans than skinny jeans, but overall they keep me warm in Canadian winters.
Soy talla 42 y escogí la talla 31 y me quedaron perfectos, todo tal cual la imagen, lo recomiendo 100%
Pants as per the photos. Good quality and warm. No smell. Shipping to AU took about 2 weeks. Look exactly like denim. Will order more
딱 맞아요 타이트 합니다 한치수 크게 시켜도 무방
Jeans are ok, could have taken a smaller size. They look warm enough due to the fleece. My only complaint is that they re very hard to fasten - the buttons are difficult.
사이즈가 좀작네요 그래도 핏은 예쁘고 가격대비 만족합니다 블랙 한사이즈 업해서 한다더 주문했어요
サイズが心配でしたがぴったりで嬉しいです♪暖かくてさっそく履き直しました♡SHEINより品質も良く対応にも迅速で素晴らしいです。
縫製がしっかりしており、見た目通りの商品です。サイズも記載通りに選んで問題ありませんでした。配送も早くて助かりました。
отримала доволі щвидко. розмір нормальний, навіть можна було брати на розмір меньше. нажаль є проміжки де погано прострочені або розірвана трочка.. головне що вони теплі та зручні )
Джинсы тёплые. Качественный пошив. На рост 160см, вес 54кг - сели идеально. Спасибо. ⭐⭐⭐⭐⭐
Schnell versendet und Artikel wie und die Größe passt jetzt besser. Beim ersten Mal (schwarze Hose) viel zu groß obwohl ich meine Größe bestellt hatte. Diese habe ich jetzt eine Nummer kleiner genommen und sitzt besser. Gute Qualität und schön warm. Bin sehr zufrieden.
É muito boa, confortável, bem quentinha. Minha numeração é 38/40 no Brasil, e tenho 1.70m e peguei numeração 31, ficou ótima.
מכנסיים נוחים ונעימים. מידה מתאימה לפי מידה רגילה
super warm and so comfy the inside feels like I'm wearing tracksuit pants. fits well I'm about 156cm 50kg bought size 25 already have a 2nd pair on the way
Calça maravilhosa, perfeita, quentinha. Modelagem perfeita no corpo, já vou comprar outra. Peso 53, 1,65cm peguei a 26. Chegou certinho, dentro do prazo