SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wassally Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
suave y fresca
Lindisima, buena calidad, es algo corta
muito bom recomendo
La experiencia de compra fue excelente. La que recibí tiene una tela realmente agradable al tacto; es suave, ligera y de alta calidad, perfecta para llevar en cualquier ocasión sin que resulte incómoda. Me encantó cómo se ajusta al cuerdo, proporcionando una sensación de confort que se mantiene a lo largo del día. Además, los acabados son impecables, lo que demuestra el cuidado y la atención al detalle en su confección. Los colores y el material dan la impresión de que curarán mucho tiempo, incluso después de varios lavados.
Chaqueta súper cómoda y nada calurosa, la tela es muy bonita y de buena calidad y se ve increíble con los outfits del gimnasio 🏋️♀️
excelente, está muy rica la tela, vienen muy justas, pedí M y sentí como si fuera chica pero me quedo perfecta, mido 1.62 y con 65kg llegó a buen tiempo, la entrega igual, y empaque. muy cómoda, compraría nuevamente
전에 산 것보다 목둘에가 너무 넓어서 어색하지만 저렴하게 구입해서 만족중
es lo que esperaba en talla y calidad
un poco pequeña, es mejor pedir una talla más. es hermosa, me encanta
Está muy increíble. Me gustó mucho a tela, no pensé que fuera tan bonita. La recomiendo mucho. Y por el precio no encontrarán algo más barato
La verdad el top viene muy bien el tamaño está correcto en las tallas que dice y la tela viene súper doble lo recomiendo 10/10
es pequeña, si eres M te recomiendo comprar un L o xl si tienes mucho busto, hace bonita figura
me encantó la tela es súper buena calidad sin duda la volvería a pedir
me encantó la tela la recomiendo ✔️✔️
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me pedí la talla chica y me queda a la medida, la tela super cómoda y fresca. se ajusta bien al cuerpo
esta linda se ajusta bien al cuerpo
Esta muy linda viene un poco reducida pero estira bastante bien aun que si les aconsejaría que pidieran una talla mas grande fuera de eso me gustó mucho me llego en 5 días aprox.
Really nice and soft fabric, elastic, I weigh 42 kilos, height 154 cm, I bought from and it is really tight, I suggest taking 2 sizes larger. Thank you
Había pedido blanca y negra antes en talla S y me quedó bien pero muy ajustada, esta vez me fui por talla M y me quedó bastante mejor, de pronto se ven más arruguitas, pero la sentí más cómoda :)
me ha encantado, el color es exactamente igual, la talla es correcta.
el envío fue rápido, la tela se siente muy bien y es justo la medidas así que verdaderamente lo recomiendo
Muy bonita, la tela es como licra y se ajusta muy bien al cuerpo. recomendaría pedir una talla más grande ya que si viene reducida
Está muy bonita, me encantó el diseño y el material, todavía no le lavado y no se si despinta aún
Lindo! Eu amei, quero comprar mais cores, é um tecido bem gostoso e confortável. Sou pequena e é difícil algo que se ajuste